SHIPPING & RETURNS

    We offer UK returns with Royal Mail, delays are likely to happen in receiving them back to our warehouse. Please allow a few extra days for orders & returns to be received.

    UK SHIPPING

    Orders are processed and shipped within 1 to 2 business days. During busier times it can sometimes take a little longer. We cannot be hold responsible for delays which are caused by Royal Mail or UPS.

    METHOD COST TIMING

    UK Royal Mail 24 Hour Tracked Delivery

    (ORDER BY 2PM Mon-Thurs)

    £4.99 1 WORKING DAY

    FREE Standard Delivery - UK Royal Mail 48 Hour Tracked Delivery

    (ON ORDERS £70.00 AND OVER)

    FREE 2-3 WORKING DAYS
    UK Royal Mail 48 Hour Tracked Delivery

    (ON ORDERS UNDER £70.00)
    £3.99
    2-3 WORKING DAYS

     

    Once your order has been shipped, you will receive an email containing your shipment tracking number which you can use to track your delivery.

    At Deus Ex Machina UK, we only ship to the UK and Republic of Ireland only.

    IRELAND SHIPPING

    METHOD COST TIMING

    FREE Standard Delivery

    (ON ORDERS OVER £70.00)

    FREE 3-5 WORKING DAYS
    FREE Standard Delivery
    (ON ORDERS UNDER £70.00)
    £2.99
    3-5 WORKING DAYS

     

    RETURNS

    Products purchased from our online store can be returned or exchanged within 30 days from the original purchase date. All items must be in their original packaging, unworn, unwashed, and without any alterations, tags attached. Please note that custom orders, bicycles, surfboards and gift cards are not eligible for a return.

    Please package your return up and include a note with your original order number, name, contact information and reason for return. Our UK returns address is:

    Deus Returns
    Unit H, Hilton Park
    Church Farm Lane
    East Wittering
    PO20 8RL
    UK

    If you need a new size, please return the original for a refund and place a new order as soon as you can.

    Customers are responsible for the cost of returns and ensuring they get to us safely. We will be unable to accept responsibility for returns that are lost in transit to us. 

    © 2021 Deus Ex Machina Motorcycles, Inc. ALL RIGHTS RESERVED.