Surf Shop Tote
Shipping & Returns
Christmas Shipping & Returns
Standard: Order by Thursday 19th December to receive by 25th December
Next Day: Order by Friday 20th December to receive by 25th December
We’ve extended our usual limit for returns. Any purchases made between 1st December and 23rd December 2024 can be returned as late as 31st January 2025. For purchases made from 24th December 2024 onwards, our normal refund policy will apply.
UK Shipping
Orders are processed and shipped within 1 to 2 business days. During busier times it can sometimes take a little longer. We cannot be hold responsible for delays which are caused by Royal Mail or UPS.
| Method | Cost | Timing |
| UK Royal Mail 24 Hour Tracked Delivery (Order by 2pm Mon-Thurs) |
£4.99 | 1 Working Day |
| Free Standard Delivery UK Royal Mail 48 Hour Tracked Delivery (On orders £70.00 and over) |
Free | 2-3 Working Days |
| UK Royal Mail 48 Hour Tracked Delivery (On orders under £70.00) |
£3.99 |
2-3 Working Days
|
Once your order has been shipped, you will receive an email containing your shipment tracking number which you can use to track your delivery.
At Deus Ex Machina UK, we ship to the UK and Republic of Ireland only.
For orders being delivered outside of the United Kingdom, please be advised there may be required to pay additional import and customs duties in order to receive your order. You will be contacted by the carrier once your order is in transit with further details on the charges & how payment can be made. These charges are levied by the carrier at their discretion.
Ireland Shipping
| Method | Cost | Timing |
| Free Standard Deliver (On orders over £70.00) |
Free | 3-5 Working Days |
|
Free Standard Delivery
(On orders under £70.00) |
£2.99 | 3-5 Working Days |
Returns
Products purchased from our online store can be returned or exchanged within 30 days from the original purchase date. All items must be in their original packaging, unworn, unwashed, and without any alterations, tags attached. Please note that custom orders, bicycles, surfboards and gift cards are not eligible for a return.
Please package your return up and include a note with your original order number, name, contact information and reason for return. Our UK returns address is:
Deus Returns
Unit H, Hilton Park
Church Farm Lane
East Wittering
PO20 8RL
UK
If you need a new size, please return the original for a refund and place a new order as soon as you can.
Customers are responsible for the cost of returns and ensuring they get to us safely. We will be unable to accept responsibility for returns that are lost in transit to us.
© 2024 Deus Ex Machina Motorcycles, Inc. ALL RIGHTS RESERVED.